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Key Information
Location: Citizen Hub, 58 Market Square, St Neots, PE19 2AA
Pricing and Payment
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25% non-refundable deposit required to secure booking.
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Full balance due at least 7 days before the event.
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£20 optional cleaning fee (waived if you clean yourself - £30 charge if unsatisfactory).
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Payment via bank transfer only.
Kitchen and Alcohol Use
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To use the kitchen/bar, a valid Food Hygiene Certificate is required.
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Proof of certificate must be submitted before your event.
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Alcohol must be approved in advance by Hub management (per licensing regulations).
Cancellation Policy
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One free date change (with minimum of 2 weeks notice, subject to availability).
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No-shows will be charged in full.
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Emergencies considered with compassion.
Capacity:
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Main Hub: Up to 75 people.
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Training Room: Up to 15 people.
Booking Times and Access
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Events can run until 11:00pm latest.
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Set-up and pack-down time must be included in your booking.
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Access provided via a team member or temporary entry code.
Liability and Safeguarding
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Hirers are responsible for: guest behaviour, any damage and following all health, safety and safeguarding rules.
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Citizen Hub is not liable for injury or personal loss.
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Public liability insurance may be required for some events.
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DBS clause: No one without a current DBS check may be alone with the public.
Accessibility
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The Hub is mostly accessible, but not fully step-free yet.
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Contact us to discuss any specific accessibility needs.
For full terms, conditions and detailed usage guidance, please refer to the documents below: